Berliner Tageblatt - Italy fines Amazon over 'recurring' purchase option

NYSE - LSE
SCS -1.66% 12.955 $
CMSC -0.79% 23.92 $
BCC -3.08% 131.94 $
GSK 0.03% 44.255 $
BCE -1.11% 33.24 $
RBGPF -1.05% 54.754 $
RYCEF -1.58% 5.68 $
NGG -3.95% 57.73 $
RIO -1.75% 69.64 $
JRI -0.98% 11.17 $
BTI -1.43% 30.12 $
AZN -0.44% 76.285 $
CMSD -0.98% 23.737 $
VOD -0.7% 9.335 $
BP -0.62% 37.17 $
RELX -0.61% 43.415 $
Italy fines Amazon over 'recurring' purchase option
Italy fines Amazon over 'recurring' purchase option / Photo: © AFP/File

Italy fines Amazon over 'recurring' purchase option

Italy's competition authority said Wednesday it had fined two Amazon companies 10 million euros ($10.6 million) for unfair commercial practices, for pushing customers into agreeing to "recurring" rather than "one-time" purchases online.

Text size:

In a statement, the AGCM said the option to set up regular purchases was "pre-selected by default" on a wide selection of products listed on Amazon's Italian website.

"The graphic layout of the pre-selected recurring purchase option may lead consumers to buy products periodically -- even when there is no actual need --thereby limiting their ability to choose freely," the AGCM said in a statement.

"Moreover, the conduct implemented by the company was deemed contrary to the standards of professional diligence.

"As a major operator, Amazon is expected to design its online interfaces, particularly those related to purchasing processes, in a manner that allows consumers to make free and informed commercial decisions."

As a result, the competition authority said it has fined two Amazon group companies, the Luxembourg-based Amazon Services Europe and Amazon EU.

The watchdog said it had also raised concerns about the pre-selection of the "paid fast delivery" option.

But it said it proposed no further action after Amazon agreed to pre-select only the free delivery option in future, and also to compensate consumers who complained last year about this conduct.

D.Schneider--BTB